Privacy Policy

To provide a high-quality gaming and platform experience, we collect several categories of personal information.

Identity and Contact Data

This includes information such as your name, date of birth, gender, and contact details (email address and phone number). We collect this data when you register an account or communicate with our support team.

Technical and Usage Data

When you visit our site, we automatically collect data about your device, including your IP address, browser type, operating system, and details about how you use our website (e.g., pages viewed, time spent on site).

Transactional and Communication Data

We keep records of transactions you carry out through the site and details of your correspondence with us, including emails sent to our support desk and records of any assistance provided.

VeloBet processes your data for the following purposes:

To manage and maintain your account.

To provide customer support and respond to inquiries.

To monitor and ensure the security of our platform.

To perform internal analytics to improve our services.

To comply with legal and regulatory obligations.

We process your personal data only when we have a lawful basis to do so. This typically includes the performance of a contract (to provide our services to you), our legitimate interests (such as improving our platform or preventing fraud), your explicit consent, or to comply with a legal obligation.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. When data is no longer required, it is securely deleted or anonymised.

We do not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating our platform, such as hosting providers and security analysts. These providers are bound by strict confidentiality agreements.

If your data is transferred outside of the United Kingdom, we ensure that appropriate safeguards are in place to provide a level of protection equivalent to that required under UK law. This may include the use of standard contractual clauses.

We have implemented robust technical and organisational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. While we strive to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Under UK data protection laws, you have specific rights regarding your personal data. You may request access to your data, correction of inaccuracies, deletion of your data (in certain circumstances), and the right to object to or restrict processing. You also have the right to data portability.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our data protection team at:

Email: [email protected]

VeloBet reserves the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.